Responsible Play

At SciPlay, we are dedicated to delivering a fun and entertaining free-to-play gaming experience. We encourage all players to enjoy our games responsibly, which means playing in a balanced and controlled manner that complements your daily life without interference.

Understanding Our Games

While many of our games offer a social-casino style experience, it's important to note that there is no real money involved, and no real prizes are awarded. All coins, chips, and cards in our games have no real monetary value. They are solely for use within our games and cannot be exchanged for real money or transferred between games, players, or any other accounts in the real world.

Recognizing Potential Issues

Most players enjoy our games without any issues, but some may find it challenging to control their gameplay or limit spending on optional in-app purchases. If you notice any of the following signs, it may be time to take a break or seek assistance:

• Difficulty controlling the time spent playing.
• Neglecting responsibilities or relationships due to gaming.
• Increasing spending on in-app purchases despite negative consequences.
• Feeling anxious or irritable when not playing.

Remember, seeking help is a sign of strength. If you are concerned about your behaviour or that of a family member, we encourage you to explore available resources and consult with a professional.

Tools and Resources:

To support responsible gameplay, we offer several tools and resources:

• Self-Exclusion: If you need a break, our Self-Exclusion Policy allows you to temporarily pause your account.
• Time Management: Set daily or weekly time limits for gameplay to ensure a balanced approach.
• Spending Limits: Be mindful of in-app purchases, even though they do not involve real money.
• Smart Mobile Gamers: Visit https://smartmobilegamers.org for guidance, tips, and expert advice on having a positive mobile gaming experience.
• Checkpoint: Access mental health resources for gamers and the gaming community at https://checkpointorg.com.

We are committed to providing a safe and enjoyable gaming environment for all our players. If you have any questions or concerns, please contact our Customer Support Team at Suspended@SciPlay.com.

If you believe you need a temporary break and wish to suspend your account, please follow this link to our Self-Exclusion Policy.