SCIPLAY’S SELF EXCLUSION POLICY

This Policy is updated and effective for new self-exclusion requests as of May 15, 2025.

Users who submitted self-exclusion requests prior to this date will also be subject to the updated policy unless they request, within thirty (30) days (i.e. no later than June 15, 2025), that the previous terms remain applicable to their request. The key updates are in the “Game Account Reactivation” section below.

Introduction

SciPlay encourages healthy game play for all our players. If you feel your game play is negatively impacting your life, you simply need a break or want to suspend your game play for any other reason, SciPlay’s Self-Exclusion Policy (the “Policy”) allows you to temporarily suspend access to our games.

This Policy outlines:

• How to self-exclude.
• The duration of self-exclusion.
• What to expect when you initiate the self-exclusion process.
• What to expect after you have self-excluded.

Note that we cannot guarantee that a request to self-exclude a game will be effective, as the entire self-exclusion process must be completed, but we will use reasonable efforts to complete your request.

Responsible Gaming Resources

The following websites provide helpful resources for responsible gaming:

• smartmobilegamers.org: A resource that provides guidance, tips and expert advice for everyone to have a positive mobile games experience.
• checkpointorg.com: An organization that provides mental health resources for gamers and the gaming community.

Social Casino Games

SciPlay offers social casino games, including but not limited to:

• Jackpot Party Casino
• Gold Fish Casino
• Hot Shot Casino
• Quick Hit Slots
• MONOPOLY Slots
• Bingo Showdown

The above list is collectively referred to as the “Games”.

How to Self-Exclude

To self-exclude from a Game, please follow the steps below:

1. Step 1:
   • Open the Game.
   • Navigate to the “Settings” menu
   • Click the “Responsible Play” button.
   • Alternatively, visit www.sciplay.com and navigate to the “Responsible Play” section.
2. Step 2:
   • Complete the form by providing:
     • Your email address.
     • Your player ID (see section below on how to find this).
     • Your desired self-exclusion period (selecting from 180 days, 270 days, or 365 days).
   • Click the “Submit” button.
   • An automated email from support@SciPlay.comwill be sent to the email address supplied in the form. It may route to your junk folder so please check there. This email contains the next steps in the self-exclusion process.
3. Step 3:
   • Within seventy-two hours of receipt of the email from support@SciPlay.com, click “Reply” and provide the identity verification required: This is a screen shot of your in-game player ID.
   • The email will contain instructions on locating your player ID and taking the screen shot.
   • If you make a self-exclusion request via www.sciplay.com, you will still need to access the Game to provide the identify verification detailed in this Step 3.
4. Step 4:
   • After completing Step 3, SciPlay will check that the screen shot of your player ID matches the player ID provided under Step 2.
   • If so, SciPlay will process your request and suspend your Game account.

Once you have requested to self-exclude from one Game account, SciPlay will use reasonable attempts to identify your other Game accounts and also suspend you from those.

However, we recommend that you complete Steps 1 to 4 above for each Game account from which you want to self-exclude. The same process above applies if you login via a Facebook ID.

Finding Your Player ID

Your player ID is a unique identifier for your in-Game progress. Locating your player ID differs for each game.
The “Gear” icon is a good starting point for locating your player ID. It is often near the top right-hand area of the screen. Please click on this icon and your player ID will pop up. If you have any difficulty locating your player ID, please contactSuspended@SciPlay.com.

Disclaimer

• If you play a Game prior to the Game account being suspended, or someone else plays a Game through your Game account, you remain responsible for all activity. SciPlay has no responsibility for attempts to circumvent the process.
• SciPlay will not refund purchases made prior to or during the self-exclusion process.
• Self-exclusion requests must be made separately for each Game. We will use reasonable attempts to link your Game accounts but cannot guarantee success. For example, if you self-exclude from Jackpot Party and we identify an account for you in Quick Hit, we will attempt to exclude you from both Games.
• Self-exclusion is irreversible: Once initiated, you cannot shorten or cancel the chosen self-exclusion period.
• If you have self-excluded from one Game and we detect an attempt to create an account for a different Game or the same Game using a device with a different IP address, we will make reasonable efforts to prevent the creation of the new Game account.
• Deletion of the of the self-excluded Game app is recommended from all your devices.
• Self-exclusion is only permitted for your own game accounts.

Marketing Communication

• SciPlay will use reasonable efforts to ensure you do not receive marketing materials related to the self-excluded Game(s).
• If you receive marketing materials in error, please use the “unsubscribe” link in the email, or submit a request through the SciPlay Privacy Rights Request Form.

Game Account Reactivation

At the end of the self-exclusion period, your Game account will be reactivated in one of the following ways:

Automatic Reactivation:

Your Game account may be automatically reactivated: You will receive an email notification from Suspended@SciPlay.com confirming reactivation. Please check your junk folder in case the email routes there in error. If you wish to continue self-exclusion, follow the link in the email to restart the process.

Manual Reactivation:

If your Game account is not automatically reactivated, please contactSuspended@SciPlay.com for support.

Upon Reactivation:

• Your Game account will be restored to its previous state, including coin balances and game levels.
• Expiration of items, benefits or status held by the Game account will occur as if the Game account had been active during the self-exclusion period.
• Normal communications from SciPlay will resume once you log back into the Game.

Privacy

SciPlay’s Privacy Policy applies to all data collected during the self-exclusion process.

Terms of Service

SciPlay’s Terms of Service govern this Policy.

Contact Information

If you have any questions or require assistance, please contact Suspended@SciPlay.com